Terms & Conditions

Delivery Information

Free Standard Delivery on orders delivered within Ireland for orders over €75

Every effort is taken to ensure your items reach you in perfect condition. Each order is picked and packed by hand and we endeavour to dispatch your items as soon as possible.

 

Tracking your Order

When you have placed your order you will receive an email confirming that your order is being dealt with and confirming your order reference number. We will then send you a second email to let you know when your package is on its way.

 

Costs

Standard Delivery (3-5 working days)     €5.95

Orders over €75                                          Free

All our packages are tracked and sent via An Post. We ship order from Monday to Thursday. We hold the right to postpone this delivery method during busy periods.

 

Gifts

We offer a bespoke gift wrapping and personalised message service including a bespoke gift box and gift wrapping. There is an additional charge of €10 for this service.

 

Delivery Details

Where possible we would advise taking delivery at a business premises where someone will be available throughout working hours.

It is your duty to ensure that either yourself or your gift recipient will be available to accept any order. We will attempt to deliver to the address and postcode as you have entered it and cannot accept liability for late or failed delivery due to incorrect address information.

 

General Information

Delivery Weights Up to 10kg covers all of our product range including the hampers. Any orders above this weight, we will contact you to advise of any additional delivery charges.

 

Incomplete or Inaccurate Address Information

All attempts will be made to deliver to the address and postcode as you have entered it. The Long Dock are unable to accept liability for late or failed delivery due to incorrect or inaccurate information. Please ensure all address details are accurate and correct to ensure prompt delivery.

 

Returns Policy      

If for any reason the package is damaged or the products are faulty please advise us in person within 24 hours of receipt of package and we will be happy to deal with any issues.

Contact us by phone on 065 905 8106 or email on [email protected]

 

Terms of service:

 

Services and conditions of use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement.

 

Rules for online conduct

By using the service, you agree that you will not attempt to undermine the integrity of this website.

 

Limitation of liability and warranty

Customer agrees that use of the service is entirely at the customer’s own risk. Services are provided ‘as is,’ without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation:

1) any warranties concerning the availability, accuracy or content of information, products or services; and

2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortious behaviour, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury from the foregoing rests entirely with the customer. Neither the service nor any of its agents, aliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on the service.

 

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.